This book explains how to achieve dramatic improvements in service and agility by enhancing the people, processes and culture within your organization. It details the various roles within the technology management process and supplies authoritative insight into the realities of human behavior¿including the range of best and worst behaviors from managers, executives and corporate culture. Considers organizational politics, among other reporting, governance and power realities, unveils new management best practices, given the perennial constraints of people, processes and cultures and explores outsourcing and the cloud. The author explains the reason behind why many business cases fail and includes helpful insights on new governance models, organic transformation, guerilla budgeting and open-source software.